At [zernish], we are committed to providing our customers with high-quality products and services. However, we understand that sometimes a product or service may not meet your expectations. Please carefully review our refund policy to ensure a smooth and transparent process.

1. Eligibility for Refunds

• Products: To be eligible for a refund, products must be returned within [X] days from the date of purchase. Products must be unused, unopened, and in the original packaging. Items that are damaged, altered, or without proof of purchase are not eligible for a refund.
• Services: Refunds for services may be issued if the service was not delivered as described or if there was a failure on our part to meet agreed-upon terms. Refund requests must be made within [X] days of the service date.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Digital products (e.g., software, downloadable content)
• Custom or personalized products
• Sale or clearance items
• Gift cards
• Subscriptions or memberships, after the initial period

3. How to Request a Refund

To initiate a refund request, please contact our customer service team at [email/phone number] with the following information:

• Proof of purchase (receipt, order number, etc.)
• A description of the product or service
• Reason for the refund request

We will review your request and, if eligible, process your refund within [X] business days.

4. Refund Method

Refunds will be issued to the original payment method. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment provider.

5. Exchanges

If you received a defective or incorrect product, we are happy to exchange it for the correct or a similar item. Please contact us within [X] days of receiving your order.

6. Shipping and Handling

For product returns, the customer is responsible for return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

7. Damaged or Faulty Products

If you receive a damaged or faulty product, please contact us immediately at [contact information]. We will provide you with instructions on how to return the product and arrange for a refund or replacement.

8. Changes to This Policy

We may update or modify this refund policy at any time. Any changes will be posted on this page with an updated date.

For further inquiries or assistance, please feel free to reach out to our customer support team. We are here to help!